Hi Wildling. If you're not happy with your purchase, here's how to fix that.
RETURN PROCESS
Contact us at info@wildfoods.co before you send anything back. Return
shipping costs are on you. Use a trackable shipping method so we can
confirm it arrived.
Items returned after 90 days from purchase, or without contacting us
first, aren't eligible for a refund.
RETURNS
All returns must be postmarked within 60 days of your purchase date.
Items must be new, unused, and have all original tags and labels
attached.
If you skip contacting us first and ship to the wrong address, that
return is on you. We can't refund or reship it.
If your order comes back to us as undelivered, you can choose a full
refund minus shipping costs, or we'll reship it once you cover the
additional shipping.
EXCEPTIONS
These items can't be returned or exchanged:
- Gift cards
- Coffee
- Any product with a broken safety seal
Opened supplements and food items, or anything with a broken seal,
aren't eligible for return. The seal has to be fully intact for a
refund.
We're not responsible for packages that are lost, stolen, misrouted,
undelivered, or seized by customs.
A FEW MORE THINGS
- Follow the instructions from our customer service team exactly.
That's what keeps your refund on schedule.
- Returns after 90 days from your purchase date won't be refunded.
- If your shipment is undeliverable, you get a full refund minus
shipping and a 2% processing fee, or we'll reship for an added
shipping cost.
EU/UK CUSTOMERS: SEPARATE 14-DAY CANCELLATION RIGHT
If you're located in the EU or UK, you have a legal right to cancel
your order within 14 days of receiving it, for any reason, separate
from the policy above. See our Terms of Service for the full EU/UK
Right of Withdrawal section, including how to use it.
